Refund policy

Your statutory rights
Our additional 30-day return policy is separate from your statutory rights. Conditions requiring goods to be unused, in their original packaging or returned with prior approval apply to our additional policy only and do not restrict your statutory cancellation or faulty-goods rights.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at gcraig@tbeco.co.uk. We will provide the return address and instructions. For change-of-mind returns, you are responsible for arranging and paying the return postage. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at gcraig@tbeco.co.uk.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Sale items have the same statutory cancellation and refund rights as full-price items. Our additional 30-day change-of-mind return policy also applies to sale items, subject to its conditions. Gift cards are excluded from our additional change-of-mind policy. Nothing in this policy affects your statutory rights.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Return postage

Customers pay return postage for change-of-mind returns. If goods are faulty, damaged, incorrect or not as described, contact us at gcraig@tbeco.co.uk. Where a return is required under your statutory rights, we will arrange collection or reimburse reasonable return postage costs.